Terms & Conditions

We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

We strongly advise guests to take out holiday insurance to cover accommodation costs if you cannot travel due to various circumstances including delayed or cancelled travel.

Arrival and Departure
Check in is available from 1.00pm on the day of arrival. luggage can be dropped off earlier if required.

We ask that you please vacate by 10.00am on the morning of departure.

Please note the cancellation policy before committing to a reservation.

A deposit of 20% of the tariff is required within seven days of the date of making a booking to secure your reservation. Bookings will lapse if the deposit is not received within 10 days. On receipt of the deposit we will send you a booking confirmation. The remaining 80% †balance payment must be paid 10 weeks prior to arrival. If booking within 10 weeks of the commencement date of the booking payment is required in full. Payment can be made by cash, direct bank transfer (BACS) or cheque. We CANNOT accept credit cards.

Deposits are non-transferable and non-refundable except in circumstances deemed exceptional by ourselves and at our discretion.

Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away other potential bookings in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

We respectfully advise guests that the following charges apply to all delays and cancellations:

When cancellations occur, every effort will be made to re-let the property for the cancelled period and you will not be liable for any further costs if the cancelled period is successfully relet.

After the booking is made and the deposit is paid any cancellation will incur a cancellation fee of†⅔ of the final balance, unless the accommodation can be re-let.

If cancellation is within 30 days of arrival the full cost will be due unless the accommodation can be re-let.

We take all bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with ‘4 Golden Bay' for accommodation forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.

Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local accommodation of the same or lower grading in a similar standard. Should this establishment be more expensive than 7 Spanish Ledge, †we will pay the difference. Our liability will not extend beyond these conditions.

Damage and Breakages
Please take care of our flat. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Lost Property
We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.

Missing Items
We reserve the right to charge for missing items.

Payment is due 10 weeks prior to arrival, the following methods:

Personal and business cheques, cash & bank transfers (BACS)

Pets are not permitted.

We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking is NOT permitted within any part of†4 Golden Bay.†Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.

Termination Policy
4 Golden Bay†reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances †no refunds will be made.

Please note that we cannot currently accept credit or debit cards.

4 Golden Bay Mansions, Hugh Town, St.Marys, Isles of Scilly. Telephone:†01720 422510